Frequently Asked Questions
No, we will decide when we offer discounts and normally you will be notified by email or our blog so be sure to make an account to take advantage of all discounts and offers. Check our Blog for deals on now!
Yes as long as the website is a trusted, reputable EU vendor. Email us.
No you will not get any refund, we are kind enough to offer a FREE reship on missing tracked orders which is more than some vendors offer so a refund is out of the question.
No you will not get any refund, we are kind enough to offer a FREE reship on missing tracked orders which is more than some vendors offer so a refund is out of the question.
We can source most products in any quantity, If they is a product you are interested in you can contact us for more information, we will only source products not listed on our website if the order is 100g or over.
No we do not chase orders until the 21 days period has passed and we will simply just reship the order and then we will file a claim for a lost package, calling the post service will not get any answers.
If your order does not arrive we will simply reship it free of charge after 21 days from shipping date (tracked orders only), please note we will only allow 1 free reship and its your responsibly to check legalities, if the package has been taken by customs because its not legal in your country or your package was not a recorded tracked package then you will NOT qualify for any free reship.
All orders are package very very discreetly in padded envelopes and or enverlopes, no mention of products names or the website name are on the out side of the packages. IMPORTANT: We no not use a return address.
The answer is yes we are 100% legitimate trading in 1 shape or form for several years now. You can search online for genuine online reviews (not trolls) and reviews left by past customers.
No sorry, due to the nature of the business all sales are final, you have from the time of purchase to the time of dispatch to cancel or amend your order. no exceptions!
No we do NOT supply FREE samples. However we do sell small sample amounts on the website and very reasonably priced.